Refund Policy
Return & Refund Policy
At CORVANE, our goal is to offer you well-made timepieces and attentive customer support. Your satisfaction
is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for
any reason, please get in touch with us at our contact page.
Cancellation Policy
Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.
Return Policy
We provide a 30-day return window for unworn items returned in their original packaging, with the protective film
intact and all included items present. However, we don't issue refunds for worn or damaged items due to normal use
or misuse. If you return a non-approved item without a valid reason or outside the 30-day timeframe, we reserve the
right to charge a restocking fee of up to 25% of the purchase price.
To start a return, email us within 30
days of delivery, providing your order number and return reason. Our team must approve all returns before you ship
the product back. Items must be returned in their original box and unworn state. Include your order number and
shipping name in your return package to facilitate prompt processing. Customers bear return shipping costs, except
for damaged items upon receipt. Shipping costs are not reimbursed.
Upon receiving your return, we may take up
to 10 business days to inspect the item/s. Once we confirm the items are in good condition, please allow up to 40
business days from the confirmation date for the refund process. If you haven't received your refund after we've
confirmed processing and successful refund, please contact your financial institution.
We don't issue refunds
for worn or damaged items due to normal use or misuse.
All refunds are processed in the same currency as the
original purchase. Note that customers are responsible for any fees associated with foreign currency transactions or
exchange rates.
Product Care
Our timepieces are quartz-powered and water resistant to 30 metres, which means they are protected against splashes and rain but are not intended for swimming, showering or bathing. Please remove your watch before entering water. Avoid contact with perfume, hairspray and household cleaners, as these can dull plated finishes and damage leather straps. Follow the care card included with your piece. Damage caused by water exposure beyond the stated rating, or by contact with chemicals, is not covered by returns or warranty.
Damaged Items
We carefully package our products to prevent damage during shipping. An item is considered damaged if it has a
defect or is physically broken. Damaged packaging from shipping, such as dented boxes, etc., with a product in good
condition is not considered damage.
If your item arrives damaged, inform us within 48 hours of delivery. To
report a damaged item, email us and attach a clear photo of the damage. We will determine your eligibility for a
replacement at no cost to you. We neither refund nor accept returns for items damaged through normal use, wear and
tear, or misuse.
Movement Warranty
Every CORVANE timepiece carries a one-year warranty on the movement from the date of delivery. The warranty covers manufacturing faults in the movement. It does not cover the battery, normal wear to the case, strap or plating, or damage caused by accident, misuse or unauthorised servicing.
Shipping and Delivery
While we aim to deliver your order promptly, we cannot be held responsible for shipping or delivery delays beyond our control, including those caused by the courier, customs, or other factors and issues that may arise during shipping. If you encounter any delivery issues, contact the courier directly for assistance. We are not responsible for lost, stolen, or delayed packages.